Returns & Exchanges

At Kellyville Pets, we want you to be completely satisfied with your fashion purchase. If your new apparel or accessories aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

1

Check Eligibility

Ensure all items are unworn, unwashed, and still have the original tags attached to qualify for a return.

2

Submit a Request

Log into your account portal and select the items you wish to return to generate your unique Return Authorization number.

3

Package Your Items

Securely pack the items in their original packaging and attach the prepaid shipping label provided in your confirmation email.

4

Drop Off and Track

Drop your package at any authorized shipping location and keep your tracking number until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing